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P.O.Box 322 Phone 218-587-4749 <br /> Pine River,MN 56474 Fax 218-587-3569 <br /> E-mail waja®uslink.net <br /> jgmanyne alderson <br /> Education [ 1961 - 1974 ] Pequot Lakes School Pequot Lakes, MN <br /> High School Diploma <br /> Work experience [ April 2000—Dec 2005 ] TDS—Telephone Data Systems <br /> Quality Assurance Achnsor Supervisor:Mike Holdelman <br /> ■ Responsibilities included recording and monitoring Incoming and <br /> outgoing customer phone calls to ensure TDS Call Center <br /> Agents were providing accurate and professional service to TDS <br /> customers. TDS Call Center exists of Customer Care, Business <br /> Customer Care, Residential Sales, Residential Retention, Repair <br /> and Collections Depts. I also provided 1 on 1 coaching to the <br /> agents in areas where more training was needed to help them <br /> 4.. perform their job more efficiently. I worked independently with no <br /> supervision. My direct Supervisor was located in Madison WI. <br /> Account Coordinator for Business Accts TDS—Telephone Data System <br /> Supervisor. John Moengen <br /> • Responsibilities included handling incoming and outgoing <br /> Business customer calls. Opened new accounts and maintained <br /> existing accounts. My goal was to increase revenue and <br /> decrease chum of business accounts. <br /> Billing System Specialist TDS—Telephone Data System <br /> Supervisor.Mary Goodman <br /> ■ My responsibilities were to audit, update and maintain the billing <br /> system. I worked closely with all other departments creating and <br /> maintaining procedures and making changes to the billing system <br /> to ensure a more efficient and accurate billing system. <br />