09.02 - Utility Rate Study Proposals

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! Summary of the Firm's Qualifications 3, Patricia L. Kettles, CIPFA Vice President and Consultant Ms. Patricia Kettles will assist in developing the cost of service analysis and rate structures. She has performed similar studies for clients in the states of Minnesota, Iowa, Wisconsin, Kansas, Maryland, Missouri, and Virginia. Ms. Kettles joined Springsted Incorporated as a Financial Services Analyst in 1995 and joined the Management Consulting Services Group in early 2001. Ms. Kettles is the Director of Quantitative Services for Springsted's Management Consulting Services Group. She holds a master's degree in business administration and a bachelor's degree in finance. Matthew T. Stark Senior Analyst Mr. Matthew Stark is a member of our Management Consulting Services Group. He will provide analytical support. With the firm since 2002, he applies his analytical expertise to new challenges within the fields of operational finance, organizational management and human resources and economic development. He provides technical and analytical assistance on financial planning models, assists and advises clients on employee classification and compensation systems, performs cost - benefit analyses on economic development projects and is responsible for our electronic facilitation system. Mr. Stark holds a degree in physics from Penn State University. f Quality Control /Timeliness Springsted strives to provide high quality services and products in all of our client engagements. To achieve that goal, we have instituted measures in each of our departments that will ensure quality. The key to maintaining quality is the process of check and double- check. Each computer run, each report and each piece of work completed by the firm is reviewed by a second and often a third set of eyes. In this manner, we hope to complete the job properly for the client the first time. The quality process for Springsted begins prior to actual work being completed and sent to a client. Extensive internal and external training sessions prepare our staff to be alert to issues of quality. In addition, the physical proximity of our analytical staff to each other in the layout of our offices fosters a continuing process of discussion and evaluation of everyone's work product. Through all of these measures, we attempt to attain an exceptionally high standard of quality. We will complete the study within 4 -6 weeks of receiving the notice to proceed provided that all necessary information is made available to l Springsted —Water and Sewer City of Pequot Lakes, Minnesota. Proposal to Provide a Utility Rate Analysis