11.02 - Managed IP Phone System - Laserfiche WebLink

Home Browse Search

TDS Addendum — ManagedrP Statement of Wort{ and TDS Internet Access Service Level Agreement (SLA,) up to (2) hours of training per location at no additional charge. Additional training can be available at an hourly rate as requested by (lie Customer.. • Concurrent Voice Calls — The service allows for a certain number of concurrent voice calls depending on the bandwidth provided with the service. The number of current calls and bandwidth is as follows: • The 15M service allows for up to 14 concurrent voice calls • The 3.OM service allows for up to 30 concurrent voice calls • The 6.OM service allows for tip to 60 concurrent voice Galls • The 12.0M service allows for up to 120 concurrent voice calls • The 25.OM service allows for up to 250 concurrent voice calls • The 10.0M service allows for up to 100 concurrent voice calls (Monticello,MN Only) • The 100.OM service allows for up to 1000 concurrent voice calls (Monticello,MN Only) Customer Responsibilities • Contact other Service Provider(s) (if other than TDS) to determine whether you have any contractual liabilities. TDS assumes no liabilities associated With your current provider(s). • Provide a single contact to participate in meetings, program gathering and trouble - resolution. • Provide a single point of contact to assist with data information gathering. Provide a single point of contact on the day of implementation and have the data integrator available. If a Customer contact or data integrator responsible for the Customer's LAN is not available on the day of implementation, TDS will have the right to delay the Customer implementation and assess any waived installation fees. • Provide a single paint of contact that will serve as Companv Administrator. The role of the Administrator includes: a) Attending the Administrator- Training and providing all €rural documentation on Auto Attendant recordings, telephone number assignments and routing of Hunt Groups. b) Leading and coordinating the group employee End User Training process c) Resetting Web Portal and Voice Portal passwords for all users (when required) d) Populating and maintaining basic Profile information for users (e.g., first /last names) e) initial and ongoing configuration of all group services including Auto Attendants, Hunt Group services, Account /Authorization Codes, and any other customer- configurable services subscribed to. f) Assistance to users with user - configurable changes. Administrator_ and End User Training - It is your company Administrator's role to take the lead in setting up the systenm to your business needs and coordinating the end user implementation. Their role also includes: a) Attend Administrative training 2 -3 days prior to implementation of managediP services. b) Distribute the "Pre - Installation instructions" to all end users and assist in getting each user ready for the implementation. c) Distribute the "Day of Implementation lnstructions" and "Polycom Phone Quick Reference Guide" to each user's desk on the day of installation. d) Schedule the Group End User Meeting with all employees, at which time the TDS representative Will be available for questions. e) The Administrator is the main contact for all employees during and after the transition to managediP. • Customer assumes responsibility for the installation of the rnanayectlP - Assistant toolbar client on any workstations requiring the application. • Provide unrestricted access to all areas where equipment is to be installed. • Identify equipment locations, cabling summary, floor plans and end user information. • Provide equipment room that meets manufacturer power, grounding, space and environmental specifications. — Unatltitorized disclosure prohibited.�v -1 Version: 041712 Page 2 of 6