11.02 - Managed IP Phone System - Laserfiche WebLink

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rTD]5! ,jj�jl Addendum — ManagedIP Statement of Work and TDS Internet Access Service Level .Agreement (SLA) ADDENDUM NUMBER 1 to the TELECOMMUNICATIONS SERVICE AGREEMENT behveen TDS AND City of Pequot Lades DATED 311113 This Addendum Number 1 ( "Addendum "), is made and entered into 311113, by and between TDS and City of Pequot Lakes ( "Customer "). in the event of any conflict between the terms of this Addendum and the Telecommunications Service Agreement ( "Agreement ") between TDS and Customer dated 3/1113, (fie terms of this Addendum will supersede the terms of the Agreement and will be controlling. Except as expressly modified herein, the Agreement shall otherwise remain unmodified and in full force and effect. Except as otherwise set forth herein, capitalized terms shall have the definitions assigned to them in the Agreement. Customer and TDS agree to modify the Agreement as set forth below: Statement of Work TDS Responsibilities • Unpack, assemble, program and install devices and equipment as listed on the Agreement. • IP telephones will be connected to the TDS - managed LAN switch and TDS technician will verify that each IP telephone has registered to the managedlP Application and is able to place outgoing calls and receive incoming calls to /from the Public Switched Telephone Network (PSTN). • Provide support to the demarcation point, which shall be defined as the primary or first switch provided by TDS on the Customer's network. TDS is not responsible for any cabling or wiring cormecting one switch to another switch. a Design and initially configure the rnanagedlP stations and optional features as purchased by the Customer. o Configure and install Dedicated Internet services, as purchased by the Customer. Q Configure and install the TDS - managed Data Router. 0 Configure and install the TDS - managed LAN Switch(es). 0 Configure and install the TDS - managed transport aggregation equipment. a Product availability is not guaranteed and installation timeframes may vary per location, depending upon available facilities. TDS will inform Customer within 10 business days after order submission is complete if there are product availability issues or installation tinrefrarne conflicts. Identify fax, modem and alarm circuits that are not connected to the wanagedlP service. e Install required analog/fax line with other nranagedlP services making cross - connects) and termination(s) with any existing inside - cabling, Remove all debris associated with installation (boxes, wire, etc.). + Administrator Trainine - Two to three days prior to implementation, a TDS representative will work with the designated Administrator to conduct training on setting up your managedIP service. This will include up to two (2) hours of live online training time at no additional charge. At this time, TDS will provide your Administrator with an "End User Implementation Packet" to distribute to all users prior to the day of implementation. End User Training - TDS will have a representative available after the service implementation to conduct a group employee review of the telephones and discuss the "End User Implementation" packet. During this time, the TDS representative will be available to address any employee questions regarding the toolbar or web portal. This will include Unauthorized disclosure prohibited. Version: 041712 Page I of 6