11.02 - Managed IP Phone System - Laserfiche WebLink

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TDS Addendum — ManagedIP Statement of Work and TDS Internet Access Service Level Agreement (SLA) • Provide UPS, battery backup, or other power source to supply power backup to managedIP data router, data switch(es), and/or TDS transport aggregation equipment if backup power and continued operation of managedlP services is required in case of commercial power failure. o If the TDS transport aggregation equipment is located in separate area (away from router /switch), an additional battery back -up will be required for this device. • The telephones provided with the managedIP service conic with an approximately 7 foot Ethernet cable, commonly used far the connection between the phone and the PC. Customer is responsible for providing any additional Ethernet jumper /patch cables needed to connect the pliones to the Ethernet wall jacks and/or to accommodate station connectivity needs. Customer is advised to have spare Ethernet cables to replace any failing cables or existing cables that do not accommodate station connectivity (length) requirements. • Uninstall, disconnect, and remove any Customer Premises Equipment (CPE) provided by other vendor(s) that will be abandoned at the time of managedlP implementation. • Notify alarm company (if applicable) of your intent to switch local carriers and coordinate any action required. • Customer is responsible for the installation and verifying compatibility of any Customer -awned headsets or other devices that may be used with the TDS - provided IP telephones, • Reconfigure any existing data networking equipment for compatibility and integration to the managedlP services. • Polycom telephone sets purchased from TDS have a 12 month warranty. If a device is deemed defective within warranty period, TDS will provide a replacement unit free of charge. After the 12 month warranty period, TDS will replace telephone sets at standard rates and may charge premise visit charge if telephone is delivered to Customer location. • During installation, PG's and/or other data terminal equipment may be powered down if the TDS installer- will be placing all IP phone at a data jack/port that will be used for both the phone and the computer equipment (i.e., the data switch on the back of the IP phone will be used). • Configure the Internet services for use with individual PCs or a local area network (LAN). • Customer is responsible for complying with all requirements, including all state and federal laws, statutes, and regulations, relating to privacy or call recording or otherwise arising out of the use of any call recording equipment provided, and will defend, indemnify, and hold TDS harmless from any and all liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to any violation of such requirements, TDS is not responsible for meeting compliance with any such requirements, including without limitation any FCC and state requirements for call recording. Location Requirements • TDS will reuse (unless otherwise reflected in this Statement of Work) existing cabling &wiring infrastructure. Any existing cabling not suitable for transmission must be replaced at the Customer's expense prior to the installation of Service. The integrity and condition of the Customer's data network infrastructure, Including (but not limited to) the structured cabling system (including CATS wiring, patch panels, Ethernet patch cables, data jacks etc.) and LAN switches, are the sole responsibility of the Customer. • Customer will ensure that connectivity form the TDS - provided LAN switch(es) to the IP telephone are direct bthernet connections. TDS does not allow or support any switches, hubs, or other devices between the TDS - provided data switch and individual IP telephones as this could result in voice quality issues and /or phone inoperability. • Network infrastructure issues which delay service installation may jeopardize the due date and/or result in the cancellation of the Customer order and the assessment of any waived installation fees. TDS is not responsible for service- impacting issues that occur as a result of Customer's data network infrastructure problems. • Any additional labor required to interface with other vendors and or construction- related delays not factored into this Statement of Work may be billable on a Time and Material basis. Unauthorized disclosure prohibited. - - —_- -- �-----__�� Version: 091712 Page 3 of 6