11.02 - Managed IP Phone System - Laserfiche WebLink

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rMS13, Addendum — M inagedlP Statement of Work and TDS Internet Access Service Level Agreement (SLA) • For IP deployment, any TDS labor incurred and attributed to Nctvork/LAN performance issues may be billed accordingly unless a full Network Assessment has been perfonned and all issues are resolved to TDS' standards and satisfaction prior to implementation. • Customer's choosing to have TDS provide the defauit gateway and DHCP services will be assigned the standard TDS network assignment /lP address space. It is the Customer's responsibility to make any accommodations for this, including updating any static IP addresses used in the Customer LAN/WAN (e.g., printer). • The managedIP service is intended for use within the Customer's service location or service address only. The one exception is the use of the Service via the remote office feature. • Customer "demarcation" — TDS shall only be responsible for network connectivity to the Customer's demarcation point up to any active port(s) on the TDS- managed LAN switch. In no event shall TDS be responsible for network connectivity beyond this point. Customer agrees and acknowledges that it shall be the Customer's sole responsibility to provide and arrange for all necessary cabling and equipment required to extend data network connectivity beyond the TDS - managed data switch. Telephones that register when connected directly to a TDS- managed switch port, but do not work property when connected to Customer's network cabling infrastructure or wall jack will be considered successfully installed and will be left with the Customer on the day of installation for Customer's placement upon correction of network and/or other issue(s). Non TDS Services TDS will provide reasonable assistance and support to other vendors hired to install other services or equipment not provided by TDS. TDS will have no responsibility for any such services or equipment. The terns of this statement of work and TDS's service terms, including any indemnities, limitations of liability and associated waiver of damages, shall also apply to TDS's affiliates, agents, employees, officers, contractors, vendors, suppliers and licensors, and such parties are express third -party beneficiaries of these terms. For the elimination of doubt, customer is not a third -party beneficiary of any agreements between TDS and its suppliers, vendors, or licensors with relation to the services provided hereunder by third parties. IP Address Information • Static 1P addresses from other 1SPs will not be transferable to TDS managedIP Internet service. New TDS static IP(s) will be assigned and the Customer's equipment may need to be reconfigured. • TDS will assign the IP addresses that will be used by the Customer to configure their internal (LAN) facing Ethernet ports on their equipment based on the conditions defined in the above bullet. Service and Support TDS takes great pride in the level of support we provide our customers. A Project Coordinator will be assigned to your installation. This person will be your primary contact to insure that your service is delivered on time and as specified in this Statement of Work. The Project Coordinator will provide a limited number of free hours of training as outlined above. Any additional required training hours will be billed at a per hour rate and approved by you prior to scheduling the training activities. After your installation, specialized representatives are equipped to answer any questions regarding your new system. They are a single point of contact for additional products and services such as: additions to your system, Internet, Local Phone Service, Long Distance, Conferencing Solutions and Data needs. --- - -� - -- Unauthorized disclosure prohibited. -� -- _ - - -_ Versian: 041712 Page 4 of 6