10-25-2022 Work Session of the City Council and PL HRA Meeting Minutes

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City Council Minutes September 6, 2022 Page 2 of 5 for twenty-five years of neglect. Trying to address that and they didn't get any training and everything in the past was secretive. He said Tamra and Lynn are doing a great job. Tyler said there is no guidance. Ridgley Tammy was working with somebody and they were left with. Tamra currently in audit and Dan asked where is that information cyclopedia or direct you to somebody All in the last year. Year and a half. Which is that's a difficult part for our staff because they don't have any say over what happens at the HR. We had a resident that. I don't understand how the paperwork thing goes. They have to fill out something every year for you guys to maintain certification. Yeah, yeah, and they. We're given no help or guidance or anything. And when we looked into that, you can give a reasonable accommodation if somebody's handicapped and they need help, we can't write whatever the case. Well, they went in there twice, I believe, and the door was locked, so they came here in our city. Administrator ended up helping the guy fill out his paper. That's one of them. Yeah. I don't know, in the last few months probably. We are not allowed to talk to people. Well, that's what I we, we asked Eric that at our meeting here and he said that you can give reasonable accommodation. If, I mean how can you if you can't fill it out, how can?Yeah, I mean physically. Or family members. So that's that's one of the things that came up. There's there's a whole list of course that that that has come in. But one of the questions we had here is what? Let's see. The Council wanted to know what the HR is doing to handle resident concerns. Why are they coming past you to us and along with that is residents that have had complaints and want to bring them up. Feel afraid to bring them up because they're afraid of addiction or retaliation of some sort. And I mean, respond while you will, but this is real feelings for real people. So when it's coming to our staff. Ultimately, they're your residence, but there are constituents. So that's the dilemma here. We wanna help our. Citizens of town. What we have to do that? So. You get a lot of complaints that come to the board. From residents. You've been at word meeting. Have you noticed many of the residents coming to the meeting? So I think I've noticed two in the last. Your eight months, whatever, yeah. Meetings are posted in the building. I believe. Hmm. So. They're aware. Of where and when. Some may not be able physically to come out to the meetings, but that wouldn't be true. There's a mechanism and somebody has a concern. Some people. Others. The number one fear that everyone has speaking public, speaking in public is not everybody's Forte. So is there a mechanism where they could form?Yes, yes there is. Not getting dressed. Yeah, I'm sure the board, no. Because the board does not handle that. That is up to the executive director and the assistant director. And if you have a problem you need, there's a chain of command, which I'm sure you have in the city. You go to one of them and talk to them. For a lot of the complaints, the board would have no say so on. We can offer advice, but I don't think we can make a decision on the board is the governing body. So you have the ultimate say, yeah, yeah. So if they can't get satisfaction going through the first step, yeah, then they can bring it to the board. Director to OK. The resident has. Might be. Who would they go to 1st?Tammy. And. Amy. Doesn't pay more. Campaign all the complaint, or it may be about 10. Next time we come to the park, right? Yes. They don't feel like they're being satisfied. Right or wrong with might feel that way, and then they have another.