Agenda Item 10.2 - PSN Service Agreement

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4. We have been with PSN for 5 years now. They have done some upgrading during those years and everyone went smoothly. The one major upgrade is we use to have to manuaily upload the file to them. Now we create a file when our utility bil/s are created and it automafica!/y uploads from there. 5. The major reason we chose PSN when we went with credit cards is because they integrated with Caselle (Civic Systems) our accountrng software. We like the option to integrate because there is that much less of human error to happen. They were very reasonably priced and the service has been great. We are currently using every option they have available other than the check 21 feature. That rs a machrne you purchase and run your checks through it and it wiit integrate that way. We are not finding the cost savings on this option because the way we are set up here. We have a Motor Vehicle Department in our City HaH and so with them here we still have to go to the bank every day. lf it wasn't for that we would probably use that option too. Citv of Maple Lake: First of all I would highly recommend PSN. We had Rev-trak first and PSN is much more user friendly. That said, to answer your questions; 1. We process everything from Utility payments to dog /icenses through PSN. We have two accounts, one for just tltility payments, and the other for a!l non-utility payments. P5N allows for Debit/Credit card and e-check online payments which can be one time or recurrrng (weekly, biweekly, monthty or annuallyJ, as weN as the ability to take payments in our office over the phone or in person by logging into our account with PSN. 2. Our customers are very satisfied. It is easy for them to set up and use, as well as make any changes to their information. 3. Customer service is exceHent. They are quick to call you back if they are unable to take your cali immediately. 4. The implementation process was very smooth. We had to change our account numbers by adding some zeros at the end, which didn't affect the customers, otherwise it was very smoath. 5. We have been with PSN since February of 2011. 6. Our software system is Caselle Clarity now, but at the time we switched to PSN, we had eanyon. eoth programs automaticaNy download payments to yoursystem each evening, saving you time and frustration. PSN's website is easy to navigate. You can verify payments, setup recurring payments, run reports, plus they have markPting information available for you to use to introduce and encourage customers to pay online. Our NSF checks are basically nanexistent now. We get maybe 5 a year. We are very satisfied with PSN. I would not recommend Rev-trak as it is very difficult to merge into your daily receipting. We had a lot of trouble with our bank reconciliation process with Rev-trak as weN.