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.CAW,- <br /> Letter of Recommendation <br /> for <br /> Jeanyne Alderson <br /> Jeanyne began reporting to me when I took over the Operations team in June,2004. She <br /> was working for US Link which has now merged into'IDS Metrocom. The position of <br /> Senior Quality Assurance Advisor was recently created in Minnesota;therefore, she was <br /> responsible for building the program for the Minnesota location. <br /> Jeanyne visited Madison to understand our call quality monitoring process. She did a <br /> comparison of industry"best practice", gathered feedback from her peers,and designed <br /> the Quality Assurance program accordingly. She did an excellent job designing it; in <br /> fact, we incorporated some of the practices in our Madison office. In addition,her <br /> support included building tools and educating agents and Supervisors on the endless <br /> benefits of utilizing her for all of their Quality Assurance needs. <br /> Jeanyne has demonstrated exceptional follow up, organizational, and communication <br /> skills in both written and spoken forms. Her extremely positive attitude,proactive <br /> approach,and results are exceptional. She did all of this while building strong working <br /> relationships with her internal customers. She is a great problem solver. Whenever she <br /> encountered a problem that she needed my assistance with, she always presented it with <br /> all of the facts and a recommendation. We always implemented her recommendation. <br /> I would highly recommend Jeanyne Alderson for employment. She consistently <br /> performed above and beyond my expectations and received exceptional performance <br /> ratings. The exceptional rating is the highest performance rating you can receive at <br /> TDS metrocom. <br /> Sincerely, <br /> Sandy Wildenborg <br /> i <br />