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<br />6 | Page <br /> <br />The service or <br />information <br />that I received <br />was provided <br />promptly. <br /> <br />13 <br /> <br />8 <br /> <br />1 <br /> <br /> <br /> <br />The staff <br />person who <br />helped me was <br />friendly and <br />respectful. <br /> <br />15 <br /> <br />7 <br /> <br />My overall <br />experience was <br />satisfactory. <br /> <br />12 <br /> <br />9 <br /> <br />1 <br /> <br /> <br /> <br /> <br />Please rate your experience in working with the City Staff in processing <br />your application: <br /> Excellent Fair Poor Don’t Know Not <br />Applicable <br />Answering <br />your <br />questions: <br /> <br />16 <br /> <br />3 <br /> <br />Helping you <br />understand <br />the Ordinance: <br /> <br />13 <br /> <br />5 <br /> <br /> <br /> <br /> <br />Explaining the <br />process for <br />public <br />hearings: <br /> <br />12 <br /> <br />2 <br /> <br />3 <br /> <br />1 <br />Offering <br />feedback and <br />guidance on <br />your plans: <br /> <br />13 <br /> <br />4 <br /> <br />1 <br /> <br /> <br /> <br /> <br />What could we do to improve our service to you? <br />• Give out all of the info when first asking about the process. I was not informed <br />about the septic check until much later. <br />• Clarification on the SCA & WAC costs – water meter should be included in this <br />fee. <br />• The City Staff were very gracious & respectful. At this time I cannot think of any <br />improvements needed. <br />• Not a thing. Ms. Dawn Bittner is truly a professional at all times. It’s always a <br />smooth transaction getting a permit with the City. <br />• None at this time. <br />• None thanks. <br />• Weekend cabin and homeowners have to be there by 4 p.m. I live and work in <br />the Twin Cities.