Laserfiche WebLink
<br />5 | Page <br /> <br /> <br /> <br />Survey Results: <br />In an ongoing effort to provide exceptional customer service the Planning and Zoning <br />Department mailed questionnaires to all persons who have made permit applications <br />with the City in 2015. The purpose of the questionnaire is to see how the public <br />perceives the quality of service that is provided through the process and to ensure that a <br />high level of customer service is met throughout the process. The following tables <br />reflect the survey results for 2015 and represent a 34% return rate. <br /> <br /> The Planning and Zoning Department will continue to monitor the results and <br />recommend changes as needed to ensure a seamless permitting process and exceptional <br />customer service. <br /> <br /> <br />Did your <br />application <br />require a <br />public <br />hearing? <br /> <br />Yes – 1 <br /> <br />No – 19 <br /> <br /> <br /> Strongly <br />Agree <br /> <br />Agree <br /> <br />Disagree <br />Strongly <br />Disagree <br />Not <br />Applicable <br />I was provided <br />with complete <br />and accurate <br />information. <br /> <br />11 <br /> <br />9 <br /> <br />2 <br /> <br />36 <br />31 <br />29 <br />23 <br />21 <br />24 <br />19 <br />0 <br />5 <br />10 <br />15 <br />20 <br />25 <br />30 <br />35 <br />40 <br />2009201020112012201320142015 <br />Enforcement Actions