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Survey Results: <br /> In an ongoing effort to provide exceptional customer service the Planning and Zoning <br /> Department mailed questionnaires to all persons who have made permit applications <br /> with the City in 2014. The purpose of the questionnaire is to see how the public <br /> perceives the quality of service that is provided through the process and to ensure that a <br /> high level of customer service is met throughout the process. The following tables <br /> reflect the survey results for 2014 and represent a 41% return rate. <br /> The Planning and Zoning Department will continue to monitor the results and <br /> recommend changes as needed to ensure a seamless permitting process and exceptional <br /> customer service. <br /> Did your <br /> application Yes — 3 No — 21 <br /> require a <br /> public <br /> hearing? <br /> Strongly Strongly Not <br /> Agree Agree Disagree Disagree Applicable <br /> I was provided <br /> with complete 17 7 1 <br /> and accurate <br /> information. <br /> The service or <br /> information 17 6 1 1 <br /> that I received <br /> was provided <br /> promptly. <br /> The staff <br /> person who 21 4 <br /> helped me was <br /> friendly and <br /> respectful. <br /> My overall <br /> experience was 17 5 1 <br /> satisfactory. <br /> SIPage <br />