Laserfiche WebLink
Response to RFP for City of Pequot Lakes <br /> Created 12/29/2020 <br /> By CTC IT <br /> Support Services under base agreement <br /> End User Device Support <br /> ➢ Support for up to 40 end user devices <br /> ➢ Assist with hardware purchase recommendations <br /> ➢ New hardware and software recommendations as requested <br /> ➢ General troubleshooting and support for business functions <br /> ➢ Anti-virus monitor alerts <br /> ➢ Schedule an annual check for systems updates <br /> Network Infrastructure <br /> ➢ Best practices infrastructure <br /> ➢ Network debugging and troubleshooting <br /> ➢ Network incident response <br /> ➢ Network monitoring <br /> ➢ Firewall Management <br /> Incident Response <br /> ➢ End user device and application support <br /> ➢ Backups and backup restoration <br /> ➢ Network infrastructure support <br /> ➢ Up to 8 incidents per month <br /> eackups <br /> ➢ Administration of backup solution <br /> ➢ Advice on best policies and practices <br /> ➢ Backup verification/validation <br /> ➢ Backup policy administration <br /> Server Infrastructure&Support <br /> ➢ System Administration on 6 servers <br /> ➢ Application Updates <br /> ➢ General debugging and monitoring of system health <br /> ➢ Disk Space utilization monitoring and proactive maintenance <br /> ➢ Services monitoring <br /> ➢ Manage anti-virus administration and policies <br /> ➢ Work with 3�d party vendors for server applications as needed <br /> CIO Level Services <br /> ➢ CIO level planning meetings up to twice a year as requested <br /> ➢ Annual roadmap planning for budget planning as requested <br /> ➢ Provide feedback on the status of IT services as requested up to monthly <br /> ➢ Project planning as needed <br />