Laserfiche WebLink
PEQUOT LAKES COMMUNITY LIBRARY BOARD POLICY <br /> PATRON COMPLAINTS <br /> Confirmed: June 20,2017 <br /> All Library users have the right to have Library policies and procedures explained to them. <br /> In addition to the satisfied users of the Library services,there are users who feel that certain items, <br /> policies, practices and services of the Library are confining and inappropriate. By giving each <br /> complaint objective consideration, we may learn of areas in which some change might be <br /> considered to improve procedures and policies. The Library will attempt to provide all volunteers <br /> with sufficient information to assist them in the explanation of PLL policies to the public. <br /> Every attempt should be made at the Library to receive, understand and resolve each complaint. <br /> In instances where patron satisfaction cannot be reached,the volunteer should not hesita.te to refer <br /> the patron to the Volunteer Coordinator or a member of the Library Board. <br /> 39 <br />