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2. number of items on reserve (e.g. Mr. Smith,your mother has reserved 12 titles) <br /> 3. patron's last activity date <br /> 4. patron's name <br /> Procedures at Circulation Desk and over the Phone <br /> With their library card/barcode in person or over the phone: <br /> 1. place reserves <br /> 2. discuss titles they have on hold <br /> 3. discuss other private data.(see above regarding private data.) <br /> 4. discuss public daxe(see above regarding public data.) <br /> Without their library card/barcode in person or over the phone: (First have patron give their <br /> address & if you verify it on record) <br /> 1. place reserve <br /> 2. discuss public da.ta(see above regarding public data.) <br /> Important notes and definitions <br /> 1. What does "verification"mean? <br /> The primary means of ID to get library service is the patron card or barcode. Lacking that,patron <br /> address is used to help ensure the patron being served really is the card holder. When patrons <br /> present"other ID" or no ID, they should be asked to recite their address so that staff can check it <br /> against the address in their patron record.The intent is to a)ensure we've picked the correct patron <br /> record,b)guard against use of stolen cards(or other stolen ID)and c)avoid giving out private data <br /> incorrectly. Note: This verification is different from the prompt to confirm current address <br /> information that staff see each time they place a reserve. The intent of this prompt is to update <br /> incorrect address information. <br /> 2. What constitutes acceptable"other ID"? <br /> The same ID that's accepted for registering a patron: driver's license, checkbook, or evidence of <br /> mail received at their current address. For data.privacy purposes, student picture ID is accepta.ble <br /> as"other ID". <br /> 3. Why the phrase"librarY cazd/barcode"? <br /> 29 <br />