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PLANNING DEPARTMENT ASSESSMENT — 2oig <br />PURPOSE: <br />• To determine the level of customer service provided; <br />• To determine the consistency in City Code interpretation; <br />• To determine the consistency in Code enforcement; <br />• To determine the consistency in the City Code, as written. <br />CUSTOMER SERVICE: <br />Staff will continue to provide to the customer the service needed to accomplish tasks in a <br />friendly and respectful manner. <br />CITY COUNCIL: <br />The City Council will continue to give clear direction to the Planning Department and will <br />continue to be consistent enforcing the Land Use Ordinance. <br />POLICY AND PROCEDURE: <br />The Planning and Zoning Department will monitor the action items outlined in the <br />Comprehensive Plan to ensure the policies are implemented through the Land Use Ordinance. <br />Staff will continue to communicate clearly through checklists and other means to convey what is <br />necessary for a permit, reviewing and updating as necessary. <br />PROACTIVE COMMUNICATION: <br />The Planning and Zoning website will be improved and fact sheets will be developed that <br />summarize key points of the Land Use Ordinance to make it easier to understand. <br />IMPLEMENTATION/ENFORCEMENT: <br />Staff will continue to ensure the land use program is implemented fairly to all applicants and <br />that there is no inconsistency in the administration and enforcement of the City land use <br />requirements. <br />ORDINANCES: <br />The Planning and Zoning Department will update the Land Use Ordinance as necessary to <br />ensure it does not contain ambiguities and inconsistencies. <br />