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PROS & CONS <br /> BANYON DATA SYSTEMS <br /> Pros Cons <br /> Same software as utility billing Slows down computer <br /> Computer crashes <br /> Microsoft Access based—limited in amount <br /> of history it can store and process <br /> effectively <br /> Customer service issues <br /> No assistance in creating conversion file <br /> No importing of information <br /> Constant pop up messages <br /> CIVIC SYSTEMS <br /> Pros Cons <br /> Web based <br /> Conversion file is created online with assistance <br /> Can import information <br /> Ease of use streamlined <br /> Customer service can access our desktop to <br /> view any issues that arise <br /> Other departments can access financial reports <br /> without being on the same server or network <br />