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5 | Page <br /> <br /> <br />Survey Results: <br />In an ongoing effort to provide exceptional customer service the Planning and Zoning <br />Department mailed questionnaires to all persons who have made permit applications <br />with the City in 2014. The purpose of the questionnaire is to see how the public <br />perceives the quality of service that is provided through the process and to ensure that a <br />high level of customer service is met throughout the process. The following tables <br />reflect the survey results for 2014 and represent a 41% return rate. <br /> <br />The Planning and Zoning Department will continue to monitor the results and <br />recommend changes as needed to ensure a seamless permitting process and exceptional <br />customer service. <br /> <br />Did your <br />application <br />require a <br />public <br />hearing? <br /> <br />Yes – 3 <br /> <br />No – 21 <br /> <br /> <br /> Strongly <br />Agree <br /> <br />Agree <br /> <br />Disagree <br />Strongly <br />Disagree <br />Not <br />Applicable <br />I was provided <br />with complete <br />and accurate <br />information. <br /> <br />17 <br /> <br />7 <br /> <br />1 <br /> <br />The service or <br />information <br />that I received <br />was provided <br />promptly. <br /> <br />17 <br /> <br />6 <br /> <br />1 <br /> <br />1 <br /> <br />The staff <br />person who <br />helped me was <br />friendly and <br />respectful. <br /> <br />21 <br /> <br />4 <br /> <br />My overall <br />experience was <br />satisfactory. <br /> <br />17 <br /> <br />5 <br /> <br />1 <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />