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Enforcement Actions <br /> 40 <br /> 36 <br /> 35 <br /> 31 <br /> 30 29 <br /> 25 23 Ii 21 <br /> 15 <br /> 10 <br /> 5 <br /> 0 <br /> 2009 2010 2011 2012 2013 2014 2015 <br /> Survey Results: <br /> In an ongoing effort to provide exceptional customer service the Planning and Zoning <br /> Department mailed questionnaires to all persons who have made permit applications <br /> with the City in 2015. The purpose of the questionnaire is to see how the public <br /> perceives the quality of service that is provided through the process and to ensure that a <br /> high level of customer service is met throughout the process. The following tables <br /> reflect the survey results for 2015 and represent a 34% return rate. <br /> The Planning and Zoning Department will continue to monitor the results and <br /> recommend changes as needed to ensure a seamless permitting process and exceptional <br /> customer service. <br /> Did your <br /> application Yes — 1 No — 19 <br /> require a <br /> public <br /> hearing? <br /> Strongly Strongly Not <br /> Agree Agree Disagree Disagree Applicable <br /> I was provided <br /> with complete 11 9 2 <br /> and accurate <br /> information. <br /> SIPage <br />