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TDS <br />Addendum — ManagedlP Statement of Work and <br />TDS Internet Access Service Level Agreement (SLA) <br />SERVICE CREDIT EXCEPTIONS:. <br />Service credits shall not be issued where the Service is unavailable as a result of: (i) the acts or omissions of Customer, its <br />employees, contractors or agents or its end users; (ii) the failure or malfunction of equipment, applications or systems not <br />owned or controlled by TDS; (iii) Force Majeure events; or (iv) scheduled service maintenance, alteration, or implementation. <br />MAINTENANCE: <br />Normal Maintenance, "Normal Maintenance" refers to upgrades of hardware or software or upgrades to increase capacity. <br />Normal Maintenance may temporarily degrade the quality of the Service, including possible outages. Such effects related to <br />Normal Maintenance shall not give rise to service credits under this Addendum. Normal Maintenance shall be undertaken <br />only on mornings between the hours of 10:00 PM and 6:00 AM Local Time. <br />Urgent Maintenance. "Urgent Maintenance" refers to efforts to correct network conditions that are likely to cause a material <br />Service outage. Such effects related to Urgent Maintenance shall not entitle Customer to service credits as set forth in this <br />Addendum. TDS may undertake Urgent Maintenance at any time deemed necessary and shall provide notice of Urgent <br />Maintenance to Customer as soon as is commercially practicable under the circumstances. <br />IN WITNESS WHEREOF, the parties have caused this Addendum to be executed and do each hereby warrant and represent <br />that their respective signatory whose signature appears below has been and is on the date set forth below duly authorized to <br />execute this Addendum. <br />TDS <br />Signature <br />Print Name <br />Title <br />Date <br />City of Pequol Lakes <br />Signature <br />Print Name <br />Title <br />Date <br />Unauthorized disclosure prohibited. <br />Version: 091 712 <br />Page 6 of 6 <br />