10.3 Ordinance Amendment - Utility Disconnection Process

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ORDINANCE NO.23-01 AN ORDINANCE AMENDING CHAPTER 15 — UTILITIES OF THE CITY CODE REGARDING DISCONNECTION PROCESS FOR WATER SERVICE THE CITY COUNCIL OF THE CITY OF PEQUOT LAKES DOES ORDAIN THAT (new material is underlined; deleted material is lined out; sections which are not proposed to be amended are omitted; sections which are only proposed to be re -numbered are only set forth below as to their number and title): SECTION 1. Pequot Lakes City Code, Chapter 15 — Utilities, Article 2 — Water Regulations, Section 15-2.8 — Shut Off For Non-payment Utility Bill, Subsection 2., is hereby amended as follows: 2. Disconnect Policy A. Subject to Subsection 1 of this Section 15-2.8, a water disconnection notice may be mailed with the customer's utility billing statement to any customer who is two (2) months or more delinquent on the customer's account as of March 3 1 ' and/or July 31'. The first disconnection notice shall state the following: (1) The entire past due amount, the current billing amount due, and the combined amount due to avoid disconnection of water service; (2) A statement that failure to pay the combined amount due by the close of business on the due date may result in disconnection of water service to the property; (3) The due date, which shall be the last business day of the following month (either April or August, respectively); and (4) The contact information for a City employee, and a statement that the customer may contact the designated City employee prior to the due date to discuss a payment plan; (5) The proposed disconnection date; (6) The person who is responsible for the delinquent account has the right to appeal the City staff determination to disconnect service to the City Council by filing a written request to appeal with the City Administrator. The appeal must be filed with the City Administrator within ten days of the date of the notice of disconnection; and (7) The City may additionally certify delinquent charges to the county for collection in accordance with Section 15-2.8, subsection 3.