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Andrew Birch <br /> 30795 Rasmussen Road,Pequot Lakes,MN 56472 <br /> Education: <br /> S�Cloud State University—St. Cloud,MN <br /> B.S. in Biology,May 1999 <br /> Wo�k Experience: <br /> Repair Advisor/Senior Repair Advisor/Advanced Technical Support <br /> TDS Telecom—Pequot Lakes, MN <br /> 2010—present <br /> • Provide first contact trouble resolution for large business customers with TDS flagship products and <br /> deliver technical assistance to other teams. <br /> • Provide training and develop processes and technical documentation to improve customer trouble <br /> resolution for all Repair Teams. <br /> • Technical support and troubleshooting for all TDS Telecorn products over the phone to Repair <br /> Advisors,Field Service Technicians,Customers and other parties within TDS. <br /> • Advanced Switch Programming on EWSD,SESS,DCO,DMS 10,DMS 100,and Metaswitch platforms <br /> • Analyze call records to initiate trouble resolution for LCR,Translations,and Local Tandem Routing <br /> troubles. <br /> • Work in DSLAMs,Routers,Customer Prernise Routers and Switches,Muxes,and other network <br /> devices to resolve data and VOIP troubles. <br /> Eaecutive Director <br /> EarthWorks Projects, Inc. —Boston,MA <br /> 2008—2009 <br /> • Executive responsibilities for community environmental organization. <br /> • Met programmatic goals while developing new course and organizational vision. <br /> • Identified new funding sources and maintained relationships with existing funders. <br /> • Developed and maintained organizational budgets and books. <br /> • Managed and recruited staff and volunteers. <br /> • Developed community partnerships to help meet the organizational mission to"plant a healthier and <br /> more sustainable Boston." <br /> Property Manager <br /> BZackwateY Cabins—Hackensack,MN <br /> 2007—2008 <br /> • Managed all aspects of vacation renta.ls with 300+feet of lakeshore and 1.5 miles of hiking trails in 80 <br /> acres of forest. <br /> • Designed and developed website.Analyzed website statistics and edited web content with standard <br /> search engine optimization techniques. <br /> • Responsible for all a.spects of maintenance and repair of buildings and equipment including that of <br /> various watercraft,AT'Vs and tractors. <br />