Ordinance # 2 - Laserfiche WebLink

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the Subscriber . No penalty shall be invoked for Subscriber ' s failure `o provide or renew such authorization . The authorization shall be revocable at any time by the Subscriber without penalty of any kind whatsoever . Such permission shall be required for each type or classification of Class 5 cable communications activity planned for the purpose of monitoring individual viewing patterns or practices . No information or date obtained by monitoring the transmission of a signal from a Subscriber terminal , including but not limited to lists of the names and addresses of such Subscribers or any lists that identify the viewing habits of Subscribers shall be sold or otherwise made available to any party other than to Franchisee and its employees for internal business use , and to the Subscriber who is the subject of that information, unless Franchisee has received specific written authorization from the Subscriber to make such data available . Written permission from the Subscriber shall not be required for the Franchisee conducting system wide or individually addressed electronic sweeps for the purpose of verifying system integrity or monitoring for the purpose of billing. Confidentiality of such information shall be subject to the provision set forth. SECTION 24 . SUBSCRIBER COMPLAINTS All complaints by the Franchising Authority , Subscribers , or other citizens regarding the quality of service , equipment malfunction, pilling disputes and any other matters relative to the Cable jmmunications System shall be promptly investigated by the Franchisee . Complaints regarding the quality of service , equipment malfunctions and similar matters shall first be directed to Franchisee ' s office . Should Franchisee fail to satisfy a complaint , it may then be directed to the Franchising Authority for investigation. In response to a complaint , Franchisee shall be afforded a reasonable opportunity to present written and oral statements of its position. Appeal from the action of the Franchising Authority may be made to the appropriate judicial or administrative forum. SECTION 25 . REPAIRS AND COMPLAINTS To the extent required by Federal Law, Franchisee will print the name , address and telephone number of the local Franchising Authority and the FCC' s telephone number or address on all monthly Subscriber bills , who reside in the Heartland Cable Commission Franchise area. The Franchisee shall provide a toll-free or collect telephone number for the reception of Subscriber complaints from the Cable Service area and shall maintain a repair service capable of responding to Subscriber requests for repair within twenty four ( 24 ) hours after receipt of the request . The Franchisee shall bear the costs of servicing and repairing the Cable System caused by defects in the System or other factors not caused by the Subscriber , its agents , guests or family members . The Subscriber shall pay the costs incurred by Franchisee in rvicing and repairing the Cable System caused by the Subscriber , \ITs/her agents , guests or family members .