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� <br />� <br />Sanitary Sewer Emergency Response Policy <br />City of Pequot Lakes <br />1. Procedure <br />It is the City's policy to respond to sewer backups, lift-station problems or failures, or <br />other system problems or failures 24 hours a day, 365 days a year. During normal <br />business hours, all calls and reported problems will be routed to and employees <br />dispatched by the Wastewater Manager. Normal business hours are from 8:00 am to 4:00 <br />pm, Monday through Friday, excluding legal holidays. At all times other than normal <br />business hours, emergency calls will be routed to the "On-Call" Wastewater Operator. <br />The Wastewater Manager will designate one or more employees as on-call during non- <br />business hours and will develop an on-call schedule. <br />Response <br />It is the goal of the department to provide an initial response within one hour, or as soon <br />as possible under the circumstances, of receiving report of a problem or an emergency <br />call. The time necessary to remedy a problem will vary depending on the number of calls, <br />the nature and seriousness of the problem, weather, and other factors that may impact the <br />department's ability to respond, find and correct a reported problem. <br />When appropriate, a City employee will check the City's sanitary sewer main at the point <br />of the problem. Corrective action will be taken if the City's sanitary sewer main is found <br />to be blocked or obstructed. <br />When a blockage found in a sanitary sewer main is causing a backup into a private <br />portion of the system, the first priority will be to address the problem in the City's <br />sanitary sewer main. "` <br />After a sanitary sewer backup is remedied, efforts to determine the cause of the blockage <br />or backup will be undertaken by those responding to the emergency. Written records of <br />emergency response will include information and documentation concerning the cause(s) <br />or possible cause(s) of the blockage or backup. <br />When investigation of a backup determines that the problem is within the private portion <br />of the sanitary sewer system, the sewer customer will be informed of possible corrective <br />` action they may have to perform on their portion of the system. <br />